Terms of Service
Effective August 11, 2026 · Version 2026-08-11
These Terms govern your use of Easy Street CRM, a product of Easy Street CRM LLC. Please read them carefully. They cover your subscription, how you may use the Service, and important limits on liability. For how we handle personal information, see our Privacy Notice.
1. Agreement to these terms
These Terms of Service (these “Terms”) are a binding agreement between you (“you,” “Customer”) and Easy Street CRM LLC (“Easy Street,” “we,” “us,” “our”) governing your access to and use of the Easy Street CRM web and mobile applications and related services (the “Service”). By creating an account, subscribing, clicking to accept, or using the Service, you agree to these Terms. If you are agreeing on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” includes that organization. If you do not agree, do not use the Service.
2. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of the information in your account, for keeping your login credentials secure, and for all activity that occurs under your account and workspaces. Notify us promptly at legal@easystreetcrm.com if you suspect unauthorized use. You are responsible for your own users, teammates, and sub-accounts you invite, and for their compliance with these Terms.
3. Subscriptions, add-ons, billing, and trials
The Service is offered on paid subscription plans (currently Base and Pro), billed monthly or annually through our payment processor, Stripe. Some features are offered as optional paid add-ons (for example AI content generation, CMA tools, texting phone numbers, or IDX website features) or carry usage-based charges (for example text-messaging usage); add-on and usage fees are billed to the same payment method alongside your subscription. By subscribing you authorize us and Stripe to charge your payment method on a recurring basis for the plan, add-ons, usage, and billing cycle you select, plus any applicable taxes, until you cancel. Subscriptions renew automatically at the end of each billing period at the then-current price unless you cancel before the renewal date. Free trials and promotional or comp periods, where offered, convert to a paid subscription at the end of the trial unless you cancel first. You can cancel at any time from your account settings or by contacting us; cancellation takes effect at the end of the current billing period. Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial periods, unused time, or downgrades. We may change plan features and pricing on a prospective basis with reasonable notice; changes take effect on your next renewal.
4. The Service and changes to it
We will provide the Service with commercially reasonable care and aim for high availability, but the Service is provided on an “as available” basis and we do not guarantee uninterrupted or error-free operation. We are continually improving the Service and may add, change, or remove features. We may suspend access for scheduled maintenance, to protect the Service or our users, or if your account is past due or in breach of these Terms.
5. Your data and ownership
As between you and Easy Street, you own the contacts, records, content, and other data you and your users submit to the Service (“Your Data”). You grant us a worldwide, non-exclusive license to host, copy, process, transmit, and display Your Data solely as needed to operate, secure, support, and improve the Service and to provide it to you. Each customer's data is kept in an isolated workspace and is never shared with other customers. You are responsible for Your Data, for having the rights and consents needed to submit it, and for its lawful use; with respect to personal information about your contacts, you act as the controller and we act as your processor. We maintain reasonable technical and organizational safeguards and routine platform backups, but the Service is not intended to serve as your sole repository for the records you are required to retain under applicable law or your brokerage’s policies, and you are responsible for keeping your own backups of anything important. You may export Your Data at any time while your subscription is active, and we recommend downloading your own copies periodically — at least annually — and before closing your account. Our collection and use of personal information is described in our Privacy Notice. After termination we may delete Your Data in the ordinary course.
6. Acceptable use
You agree not to: (a) use the Service to violate any law or third-party right; (b) upload malware or interfere with, probe, or disrupt the Service or its infrastructure; (c) attempt to gain unauthorized access to any account, workspace, or data that is not yours; (d) reverse engineer, decompile, or attempt to derive source code from, or resell or provide the Service to third parties except as expressly permitted; (e) send unsolicited, deceptive, or unlawful communications; or (f) use the Service to store or transmit content that is unlawful, infringing, or harmful. We may investigate and take action, including suspension or termination, for suspected violations.
7. Communications, marketing, and compliance
The Service lets you send email, SMS/MMS, and other communications and run marketing and advertising campaigns, sometimes through third-party providers (such as Twilio, Resend, Meta, Google, and others). You are the sender of, and are solely responsible for, all communications and campaigns you create or send using the Service. You are responsible for complying with all applicable laws and platform rules — including the TCPA, CAN-SPAM, telemarketing and Do-Not-Call rules, carrier and A2P messaging requirements, fair-housing and real estate advertising rules, and each provider’s terms — and for obtaining and honoring all required consents and opt-outs. You will not use the Service to send messages to recipients who have not consented or who have opted out. If you enable optional call-recording features, you are solely responsible for complying with call-recording and wiretap consent laws in every applicable jurisdiction and for obtaining all required consents before recording.
8. AI features
The Service includes AI-assisted features that can generate or transform content — for example drafts, summaries, images, market analyses, and suggested replies. AI-generated output may be inaccurate, incomplete, or outdated, and is provided as a convenience, not as legal, financial, tax, or other professional advice. You are responsible for reviewing and verifying AI-generated content before you rely on it, send it, or publish it, and for ensuring your use of it complies with applicable law and professional rules, including fair-housing and advertising rules. To provide these features, content you submit to them may be processed by third-party AI providers on our behalf; we do not permit those providers to use Your Data to train their models. You control what you submit to AI features. You are responsible for having the necessary rights to submit that content and for complying with any third-party terms that govern it — including MLS rules, IDX and data-license agreements, and similar restrictions that may limit providing listing data to AI tools — and we are not responsible for your violation of those terms.
9. Third-party services
The Service integrates with and depends on third-party products and services, including payment processing, messaging, email, hosting, mapping, and AI providers, and may integrate with services you choose to connect (such as your email account or advertising accounts). Your use of those integrations may be subject to the third party’s own terms and privacy practices, and we are not responsible for third-party services or for the acts or omissions of third-party providers. Integrations may change or become unavailable.
10. Intellectual property
The Service — including its software, design, user interface, content, and the Easy Street CRM name, logo, and branding — is and remains owned by Easy Street and its licensors and is protected by intellectual-property law. Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your own business during your subscription. We reserve all rights not expressly granted. If you send us feedback or suggestions, you grant us a perpetual, royalty-free right to use them without restriction or obligation to you.
11. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS. YOU ARE RESPONSIBLE FOR YOUR OWN BUSINESS DECISIONS AND FOR COMPLYING WITH THE LAWS THAT APPLY TO YOUR PROFESSION.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EASY STREET WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY. EASY STREET’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
13. Indemnification
You will defend, indemnify, and hold harmless Easy Street and its owners, officers, and personnel from and against any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to Your Data, your communications and campaigns, content you submit to or generate with AI features (including any violation of MLS rules or third-party data-license terms), your use of the Service, or your breach of these Terms or of applicable law.
14. Term and termination
These Terms apply while you have an account or use the Service. You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access for non-payment, for breach of these Terms, or as needed to comply with law or protect the Service or other users. Upon termination, your right to use the Service ends; you may export Your Data for a reasonable period as available in the product, after which we may delete it. Sections that by their nature should survive — including data ownership, intellectual property, disclaimers, limitation of liability, indemnification, and governing law — survive termination.
15. Governing law and disputes
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. The state and federal courts located in Virginia will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to their jurisdiction and venue. If any provision of these Terms is found unenforceable, it will be limited or removed to the minimum extent necessary and the rest will remain in effect.
16. Changes to these terms
We may update these Terms from time to time. When we do, we will update the version and effective date above and, for material changes, provide reasonable notice. Your continued use of the Service after an update takes effect means you accept the revised Terms.
17. Contact
Questions about these Terms can be sent to legal@easystreetcrm.com.